Independent, family-run LPG supplier near York since 1988

Privacy policy

How we collect, use and protect your personal information.

This policy explains how Rectory Gas Supplies, Sparrow Hall, Scrayingham, York YO41 1JE (company registration number 03780708, VAT number GB 500831393) (“we”, “us”, “our”) uses personal information about customers, enquirers and visitors to our website. We are the controller of your personal information.

Information we collect

Contact details: name, business name, email address, phone number, and site and billing addresses.
Account and supply information: account number, orders, deliveries, tank and usage details, monitoring data from your tank, invoices and payments.
Enquiry information: what you tell us in forms, emails, calls and voicemails.
Website information: technical information such as your IP address, browser and pages visited, collected through cookies (see our cookie policy).

How we use it

To respond to enquiries and prepare quotes.
To supply gas and services, including deliveries, tank monitoring and installations.
To manage your account, invoicing and payments.
To keep our customers, staff and sites safe and meet our legal and regulatory obligations.
To improve our website and services.
To tell business customers about our services, where the law allows. You can opt out at any time.

Our lawful bases

We use your information where it is necessary to perform a contract with you or take steps at your request before entering into one; to comply with legal obligations; for our legitimate interests in running and improving our business, provided those interests are not overridden by your rights; and, where required, with your consent, which you can withdraw at any time.

International transfers

Some of our service providers may process information outside the UK. Where they do, we make sure appropriate safeguards are in place as required by UK data protection law.

How long we keep it

We keep personal information only as long as we need it for the purposes above, including to meet legal, accounting and safety requirements. Customer and transaction records are generally kept for six years after the end of our relationship. Enquiries that do not lead to an account are deleted when no longer needed.

Keeping it secure

We use appropriate technical and organisational measures to protect personal information against loss, misuse and unauthorised access.

Your rights

Under UK data protection law you have the right to access your personal information, to have it corrected or erased, to restrict or object to its use, to data portability, and to withdraw consent. To exercise any of these rights, contact us using the details below. We will respond within one month.

Complaints

If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Contact us

For any privacy question or request, email info@rectorygassupplies.co.uk, call 01759 371 305 or write to us at Sparrow Hall, Scrayingham, York YO41 1JE.

Last updated: October 2026.